Policies

Online Return Policy

  • Online returns will be accepted up to 14 days from your order ship date for a full refund or exchange.
  • All items being returned must not be worn, altered or washed. They must be in the same condition in which you received them with all tags still attached. 
  • A refund or exchange will be issued if we find the item(s) to be in good condition with all tags upon their arrival.
  • Damaged or worn items will not be accepted for a return.
  • Footwear must include the original shoe box in its original condition without shipping labels on the box. Damaged footwear boxes will not qualify for a refund or exchange. 
  • Please take care when opening packages as we are unable to accept items damaged in transit or while being opened. 
  • Shipping and handling charges are non-refundable. Cost of shipping to return your items will be your responsibility.
  • If you opted for in-store pick-up in Baton Rouge, you may return your item(s) to the store for a refund or exchange. You must have your online order receipt for us to process your return.
  • All jewelry, intimates and swimwear are FINAL sale.
  • All SALE items are FINAL sale.

Please contact us at hello@rodeoboutique.com or fill out a form on our contact page to set up your return.

 

In-Store Return Policy or Items Purchased Over the Phone

  • For items purchased in either of our stores or over the phone through one of our stores, returns will be accepted up to 14 days from the day the item(s) were purchased for store credit or exchange ONLY. You may only return them to the store that you purchased them from. You must have your original receipt for us to process your return. 
  • All items being returned must not be worn, altered or washed. They must be in the same condition in which you purchased them with all tags still attached. 
  • Damaged or worn items will not be accepted for a return.
  • Footwear must include the original shoe box in its original condition. Damaged footwear boxes will not qualify for a store credit or exchange.
  • Shipping and handling charges are non-refundable. Cost of shipping to return your items will be your responsibility.
  • All jewelry, intimates and swimwear are FINAL sale.
  • All SALE items are FINAL sale.

 

Shipping

We ship using USPS or UPS. Shipping options are available in the checkout, rates vary due to package weight and location desired. Please allow 1-3 business days for order processing. Currently we only ship to the United States.

All expedited (Overnight and Second Day Air) orders must be received by 12 p.m. CT to ship that day. If received after 12 p.m., these orders will ship the following business day, Monday-Friday (excluding holidays).

 

In-Store Pick Up

We are pleased to offer in-store pick-up as an option for customers located in Baton Rouge depending on item availability. You will be notified when you add the item to your cart about selecting in-store pick up. Your item(s) must be picked up within 7 days of ordering. Online confirmation of order must be present to pick up the item. You may select to have someone else pick up your package if you will not be able to. We will need their name and contact information at time of check-out. Anything ordered after 3pm CST will result in next business day processing. Store hours are 10-6 Monday through Saturday. We are closed on Sunday. You may contact us at hello@rodeoboutique.com with any questions.